Features
At Centrix, we pride ourselves on offering industry leading features. From our remote teleworker solution and conference rooms to our voicemails, e-mail, and advanced call forwarding features, we have the right solutions for your company. Below you will find a list of many of our features and how they will benefit you. For more information, contact us to schedule a free 15 minute assessment of your needs by clicking on the contact button on the left of your screen.
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30 Day Risk Free Trial
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Try our service free of charge for 30 days with no commitment.
At Centrix Networks we are confident that we can provide better, more feature rich phone service than any other service provider. To prove this to you we offer a 30 day risk free trial to all new clients.
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Unlimited local and domestic calling
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- Unlimited, anytime calls to any telephone number in the continental US.
- With Centrix Networks you never have to worry about who you call or when you call. You will pay the same low monthly price no matter how who you are calling or how much you talk (Restrictions apply) Avoid the high per minute surcharge charged by traditional phone companies. Call across the street or across the country and avoid the monthly bill shock.
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Unlimited channel access
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- Make and receive as many calls as you need, on any phone.
- Never worry about losing business because of busy signals! With unlimited channel access your customers will always get through.
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Automated Attendant (IVR)
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- The automated attendant, also known as an Interactive Voice Recording or IVR, will direct callers to the appropriate extensions without the need for a human operator. The automated attendant allows your customers to reach the correct person quickly, provides your company with a professional appearance, and frees employees from phone call routing duties.
- Present the image of a big company, while keeping costs down with our Automated Attendant. You no longer need to have a receptionist take calls. Instead use our automated attendant who will route the calls for you!
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Remote Teleworker
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- Centrix Networks phones can be used wherever there is a high speed Internet connection available.
- Increase your reach with our remote teleworker service. Now you can have employees anywhere in the world, yet still be able to reach them as if they were in the office next to you. Phones used off site still have the same rich features as any phone used in the office.
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Hold
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- Allows you to put callers on hold and handle multiple calls;supported phones can handle up to 99 calls.
- Handle multiple calls simultaneously, increase productivity and reduce labor by allowing for a one person to answer all your calls.
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Hold Music
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- Placing calls on hold will play music to the caller until the call is resumed.
- Information provided by CNN states that "Without music or messages, 70% of those on-hold will hang up and 35% won't call back.
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Custom Music or Marketing On Hold
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- Play your own customized message for your callers to hear while on hold.
- Since we know every minute of your client’s time is valuable to you, Centrix Networks can provide you further ability to reach your customer with Custom Music or Marketing on Hold
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Caller ID
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- Identify multiple callers and determine whether or not to accept or reject a call.
- The caller name and number will be shown on the phone while the phone is ringing. On supported phones, this information will be stored in call lists as either answered, or missed allowing individuals to quickly see a previous call history.
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Caller ID on Call Waiting
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- When a call rings an active line, the caller ID will show the information of the second call allowing the user the option to accept or reject the call.
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Conference Calls
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- Create conference calls quickly by joining two existing calls with your extension or placing a call to a third party. When the conference is complete the user can split the call back up and select the participants individually.
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Conference Rooms
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- Special extensions that link an unlimited number of callers together. Administrators can mute and kick users, and remote callers can be transferred in.
- Plan and coordinate with more than 2 other people. Conference Rooms are a quick and easy way to join up multiple callers without being in the same room.
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Secure Conference
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- A secure conference can be assigned a pin number allowing only the authorized users in.
- Use these secured rooms for conferences with callers from different locations, vendors or clients. Callers will have to enter a PIN to access the rooms.
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Internal Transfer
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- Transfer calls to any extension within your company.
- Avoid the long and akward pauses associated with physically entering a co-worker’s office to transfer a call. (You no longer need to get up to hand the phone to a co-worker or employee.) Simply transfer the call to their extension.
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External Transfer
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- Transfer calls to any number: cell phones, home phones, even other vendors and outside companies.
- Send calls to any number. Need to send a call to a cell phone but don’t want client’s having your cell phone number? Transfer a call seamlessly with our external transfer feature. (It’s easy with our external transfer feature.)
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Individualized Call Forward
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- Calls can be forwarded to any phone number, including cell phones, other extensions, voicemails, or queues.
- Never miss a call again. Going to lunch? Forward your phone to your any number and rest assured you will receive that important call while out of the office.
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Call Forward Screening
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- When calls are forwarded to your phone a prompt will play notifying the receiving party that the call originated from the office.
- Know who you are talking to. When you hear the prompt from the office, you can now answer the call as if you were sitting right at your desk.
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Remote Phone Failover
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- Rest assured, no matter what sort of outage may occur, Centrix Networks has you covered with Remote Phone Failover.
- If your office phone becomes disconnected from the system, an emergency number can automatically be used in its place. This ensures you will never miss a call due to a power or Internet outage. These numbers can be assigned to individual phones allowing different remote phones to be used during the loss of individual phones. Time based rules can also be added to ensure remote phones will only be used as a failover during hours you specify.
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Intercom
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- Getting things done fast is important. Our intercom feature allows you instant communication with other co-workers.
- Call an extension and the phone will automatically answer on speaker phone with a notification tone. Both parties will be able to communicate with each other to quickly share information.
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Page
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- Call an internal extension
- No more walking to other offices to get things done with our page feature.
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All Page
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- All phones in the company will answer on speaker phone allowing the distribution of companywide announcements.
- Quickly distribute a message to everyone in the office by broadcasting over the speakerphones of all enabled phones.
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Unified Messaging
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- When an individual is left a voicemail, several indicators will alert the individual
- Receive an email with the voicemail attached. Visual Indicator on the supported phones includes a blinking light, an envelope icon on the screen, and a additional message count in the messages menu. Stutter Dial tones. Getting the message is just as important as getting the call! With our many ways of getting e-mails to you, rest easy knowing you won’t miss messages.
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Individual Voicemails
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- Every extension can be set up with individual voicemail boxes allowing callers to leave direct messages for employees or departments.
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Group Voicemail
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- Can be setup to distribute messages to multiple employees.
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Voicemail Folders
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- Voicemails can be organized into several folders to easily archive the important message and quickly retrieve them when needed.
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Voicemail Greetings
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- Voicemail boxes are given two greetings, one for when the phone is busy and one for when the employee did not answer. This is commonly used to inform callers leaving voicemail if they should expect their call to be returned instantly or within a business day.
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Voicemail Sharing
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- Voicemails can be copied to other voicemail boxes allowing messages to be shared. The user can optionally prepend a message so the nature of the copy is understood.
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Remote Call Pickup
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- No need to rush toward a ringing phone. It is easy to pick up a ringing phone from anywhere in the office.
- Dialing a simple feature code will pick up any ringing extension in your office, allowing your employees to easily answer calls after hours or when staffing is at a minimum.
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Call Restriction
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- Limit extensions from being able to call certain numbers such as international, long distance, or toll free. Can optionally be overridden with an administrator pass code.
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Multiple Line Appearances
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- Assigning line appearances to a phone allows a user to select what the called party will see as the calling number.
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Call Presence
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- See when other phones in your company are on calls, busy, disconnected.
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Call Queuing
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- Create extensions comprised of several phones allowing calls to be routed to entire departments or employee groups. Apply your choice of queue cycling modes such as ringing all phones, ringing one at a time, and others.
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Remote Call Transfer
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- Calls transferred or forwarded to a remote phone, such as a cell phone, can be transferred back to office extensions, voicemail, or even other remote phones by dialing a simple feature code. This allows employees to operate as if they were in the office and stay in communication with all aspects of business.
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Music On Routing
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- Routing calls that require the caller to disconnect from the person they are speaking to, such as transfers, will play the music on hold your company has selected while the operator performs the action.
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Direct to Voicemail
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- Callers can be directly transferred to voicemail boxes without ringing a phone, allowing operators to keep from interrupting meetings and customers from waiting.
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Queue Announcements
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- Periodically announce queue status, estimated wait times, or custom prompts while callers wait for a company representative.
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Queue Exit
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- Provides alternate selections to caller while waiting in queues. This is commonly used to provide callers with an option to exit to a voicemail instead of continuing to wait but could also redirect to specific extensions.
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Call Spillover
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- Spillover routes seamlessly add additional phones to a call queue, or extension, if a call has not been answered in a time you specify. The original call will not be interrupted allowing both the original and the spillover phones to ring simultaneously.
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Dial by Name Directory
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- Using the keypad, callers can dial the first three letters of employee’s first or last name to be connect with their extension.
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Distinctive Ring
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- Supported phones will ring with a different tone for calls within the company versus calls from outside the company.
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Caller ID Prepending
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- Prepend the caller ID of incoming calls with important information, such as what option the caller choose from the auto attendant. This can be used to distinguish incoming calls originating from different numbers, or sales calls from billing.
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Voicemail Zero Exit
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- Callers can press zero at anytime while listening to a voicemail greeting or leaving a message to be redirected to an extension or auto attendant of your choice.
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Hunt Groups
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- Allows one extension to include several phones, thus allowing a caller to call one extension but the call to be routed to several phones including cell phones, home phones, ect.
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Virtual Extensions
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- Remote phones can be used in place of standard office phones, such as home numbers or cell phones. This allows callers to dial three or four digit extensions to reach your work cell phone but leave a message on the office system. Remote phones also have the ability to transfer calls.
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Benefits
Reliabity
